Kiosk Software for Ticket Sales and Management in Resorts

The SKIWISE company offers an innovative system solution specifically tailored for ticket sales in ski and mountain resorts, emphasizing the maximization of customer registrations and identified revenue.

Ski resorts are a sector that is very popular and busy during the winter season, yet it is still very weak in terms of digitalization and tracking the paths and behaviors of visitors. The client was therefore looking for a technology company that would help develop modern and functional software for the Annaberg ski resort, launch it, and operate it during the first season. 
 

We have developed a fully functional and innovative custom software, thanks to which visitors at the Annaberg ski resort can quickly and easily purchase lift tickets and other attractions through a kiosk. We designed this solution to be intuitive for visitors, ensuring that the entire purchase process is very fast and simple.

We took care of the complete infrastructure of the entire solution - putting the device into operation, interfacing with the POS system, financial management system, etc.

We collaborated with the client from the very beginning and helped them define and specify the entire product. We selected hardware for the kiosks, created the kiosk application and e-shop design, and then developed it all. We revamped the entire purchase process to make it more intuitive for all visitors to the resort. We covered all areas: frontend, backend, devops, and infrastructure. Thus, we developed a system consisting of several smaller system parts. Some are also cloud-based (kiosk, backoffice, e-shop, cash register, etc.). We provided support and maintenance throughout the entire first season.

This software solution significantly enhances the entire ticket purchase process at the ski resort, streamlining operations and improving customer experience. The system provides valuable insights that help adapt services more effectively to meet individual needs by enabling real-time monitoring of customers' journeys and behaviors. This increases efficiency and boosts customer satisfaction by offering a more personalized and responsive service.

We also implemented this fully functional software and carried out the entire process at the Lipno recreational resort in the Czech Republic. There, you can purchase tickets for the cable car and other attractions at the resort through a kiosk.

For this recreational resort, Lipno, we have also developed a complete e-shop, through which users can purchase tickets for all the experiences at Lipno directly from the comfort of their homes. By registering, they automatically become members of the Lipno.card loyalty club and gain access to specific offers throughout the year.